At Elexify Online, we aim to provide our customers with high-quality electronics and a satisfactory shopping experience. Please review our refund and cancellation policy below.
Refund Policy
Eligibility for Refunds
Refunds are applicable under the following circumstances:
- Defective or damaged products: If the product is defective or damaged upon arrival, you may request a return and refund within 2 days of receipt.
- Incorrect items: If you receive an incorrect item, please contact us within 2 days for a resolution.
Non-Refundable Items
Please note that certain items are non-refundable, including:
- Opened software or digital products
- Gift cards
Refund Process
To initiate a refund, please follow these steps:
- Contact customer support: Reach out to our support team at support@elexify.online with your order details and the reason for the refund.
- Return the product: If eligible, you may need to return the item to our specified return address.
- Refund processing: Once we receive and inspect the returned product, we will process your refund.
Refund Timeline
Refunds will be processed within 5–7 working days after the returned item has been received and inspected. The credited amount will be transferred to your original payment method.
Cancellation Policy
Order Cancellations
You may cancel your order at any time before it is shipped. To cancel your order, please contact our customer support team at support@elexify.online as soon as possible. Once an order has been shipped, it cannot be cancelled.
Processing Cancellations
Once your cancellation is confirmed, any payments made will be processed back to your account within 5–7 working days.
Contact Us
If you have any questions or need assistance regarding refunds or cancellations, please contact us:
Elexify Support
Email: support@elexify.online
Phone: +91 9110976419