Question 1

How can I place an order?

Accepted Answer

Browse our products, select the item or variation you want, and add it to your cart or use Buy Now . Choose your delivery address, review your order, and complete payment to confirm it.

Question 2

How can I check my order status?

Accepted Answer

Log in to your account and open My Orders to see the latest status and delivery progress for every order you've placed.

Question 3

Can I modify my order after placing it?

Accepted Answer

Order changes depend on how far the order has progressed. Please contact our support team as soon as possible after placing the order and we'll help wherever it's still possible.

Question 4

Can I cancel my order?

Accepted Answer

Cancellation is available as long as the order hasn't shipped yet. Once it ships, it can no longer be cancelled — see our Refund & Cancellation Policy for full details.

Question 5

How do I check whether delivery is available at my location?

Accepted Answer

Enter your delivery pincode on the product page to instantly check serviceability and see the estimated delivery timeline for your area.

Question 6

How long does delivery take?

Accepted Answer

Delivery timelines depend on your location, product availability, and the courier handling the shipment. Where available, we show the estimated delivery date on the product and checkout pages.

Question 7

How can I track my order?

Accepted Answer

Once your order is dispatched, tracking details become available under My Orders in your account.

Question 8

What happens if my pincode is not serviceable?

Accepted Answer

If we can't currently deliver to your pincode, you'll see a message on the product page. You can try a different address or check back later as we expand our delivery network.

Question 9

What payment methods do you accept?

Accepted Answer

We support the payment options shown at checkout, which may include online payment, UPI, and debit/credit cards, depending on what's currently enabled.

Question 10

Is online payment secure?

Accepted Answer

Yes. All payments are processed through our secure, encrypted payment gateway, and we never store your card details on our servers.

Question 11

What should I do if payment fails but money is deducted?

Accepted Answer

First check your order and payment status under My Orders . If the amount isn't automatically refunded or the order isn't confirmed within a reasonable time, please contact our support team with your transaction details.

Question 12

Can I return a product?

Accepted Answer

Yes, eligible products can be returned within 2 days of delivery if they arrive defective, damaged, or incorrect. See our Refund & Cancellation Policy for full eligibility details.

Question 13

How will I receive my refund?

Accepted Answer

Approved refunds are credited back to your original payment method, in line with our Refund & Cancellation Policy .

Question 14

How long does a refund take?

Accepted Answer

Refunds are processed within 5–7 working days after we receive and inspect the returned item.

Question 15

Are shipping charges refundable?

Accepted Answer

Refund conditions on shipping charges follow our Refund & Cancellation Policy . Please refer to that page or contact support for the conditions that apply to your order.

Question 16

Do I need an account to place an order?

Accepted Answer

You'll need to sign in or create an account to check out. This lets you track your orders, save addresses, and view your order history.

Question 17

How can I update my delivery address?

Accepted Answer

Go to My Account > Addresses to add, edit, or remove saved addresses, or add a new one directly during checkout.

Question 18

How can I reset my password?

Accepted Answer

Use the Forgot Password link on the login page and follow the verification steps sent to your email or phone to set a new password.

Question 19

How do I know whether a product is in stock?

Accepted Answer

Product pages show live stock availability, so you'll always see whether an item is in stock, low in stock, or currently unavailable.

Question 20

Can product prices change?

Accepted Answer

Yes, prices can change based on offers and availability. The final price is always confirmed at checkout before you complete your order.

Question 21

How can I find products quickly?

Accepted Answer

Use the search bar, browse by category, apply filters, or check our suggested and recently viewed products to quickly find what you're looking for.

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